Store operator
Hillstone Shop is operated by HILLSTONE, LLC.
9421 S Orange Blossom Trail, Unit 22
Orlando, FL 32837
United States
Support email: support@hillstoneshop.com
Prices and payment
All displayed prices and payments are in US dollars (USD), including orders delivered to Canada. Your payment provider may apply its own currency conversion charges. Standard shipping and eligible returns are free. Your final order total is displayed before payment. No purchase is completed by simply adding an item to your cart.
Payment methods available for your order are shown at checkout. Payment is processed securely by the selected payment provider.
Orders and availability
Review your selected items, quantities and address before placing an order. An order acknowledgement confirms receipt of your request. If an item becomes unavailable, an address cannot be served or a material listing error affects your order, we will contact you with the available options; we will not substitute a product or change an agreed price without your approval. If an order is cancelled after payment, we will refund it.
Product information
Read each product’s dimensions, condition, specifications and included items before ordering. Images may show a setting or accessories; only items expressly included in the product description are supplied. Follow any care and safety instructions supplied with the product. Do not assume decorative bowls are suitable for food contact unless the product information expressly confirms this. Any applicable manufacturer warranty follows its published terms for the specific product; these terms do not limit statutory consumer rights.
Delivery and returns
Delivery is available to the United States and Canada only. Total estimated delivery is 6–10 business days for the US and 9–12 for Canada, including 1–2 handling days.
Request a return within 90 calendar days of delivery. Change-of-mind items must be not used, assembled or installed and complete. No restocking fee. Free return shipping, including freight, for eligible returns from the US and Canada.
The shipping policy and return policy explain delivery, cancellation and refund conditions.
Questions and rights
Contact support@hillstoneshop.com if you need help with an order or these terms. Nothing in these terms excludes or limits rights that cannot lawfully be excluded.
Contact Hillstone Shop
Email: support@hillstoneshop.com
Phone: +1 718 345-9049
For help with products, orders, shipping or returns, please email us. Email support hours are Monday–Friday, 8am–5pm Central Time.