Delivery times
Orders are fulfilled from our own stock at our warehouse in Houston, Texas, United States. This is the dispatch origin for orders delivered within the United States and to Canada.
| Destination | Handling | Transit | Total |
|---|---|---|---|
| United States | 1–2 business days | 5–8 business days | 6–10 business days |
| Canada | 1–2 business days | 8–10 business days | 9–12 business days |
Order cutoff: 2:00 PM Central Time (Houston, America/Chicago), Monday–Friday. Orders received before the cutoff enter handling that business day. Orders received at or after the cutoff, on weekends or on applicable public holidays enter handling on the next business day. Delivery estimates run from the applicable handling start day.
Handling takes 1–2 business days after your order is accepted. Transit takes 5–8 business days within the United States and 8–10 business days to Canada. Business days are Monday–Friday, excluding applicable public holidays. These are estimates, not guaranteed arrival dates.
Shipping charges
Standard shipping is free for all orders delivered in the United States and Canada. There is no minimum spend. We do not charge an additional shipping or handling fee.
Canada and import charges
We cover any import duties and customs clearance charges associated with delivery to Canada. You will not be asked to pay these charges to receive your order. Your final order total is shown before you confirm payment.
Large items and delivery access
Free curbside freight delivery — liftgate included. For shipments sent by freight in the US and Canada, the carrier will call you 24–48 hours before delivery to confirm a delivery window. The driver lowers your shipment to ground level at the curb using a liftgate. You’re responsible for moving it from the delivery point, unpacking and assembly.
Freight shipments include liftgate service and a scheduled delivery appointment at no additional cost in the United States and Canada. Please make sure your delivery location has safe vehicle access. Curbside delivery does not include moving the shipment into your driveway, garage or home. Assembly and installation are not included unless the product page expressly says otherwise. Contact us before ordering if your location has access restrictions.
Tracking and delivery problems
We provide shipment confirmation and available tracking after dispatch. If your order is late, missing or arrives damaged, email support@hillstoneshop.com with your order number. We will investigate with the carrier and explain the available resolution. Keep packaging and photographs of damage where possible.
Delivery addresses
We deliver only to the United States and Canada. Check your address carefully before payment. To request a correction or cancellation, contact support@hillstoneshop.com promptly; changes may not be possible after dispatch.
Contact Hillstone Shop
Email: support@hillstoneshop.com
Phone: +1 718 345-9049
For help with products, orders, shipping or returns, please email us. Email support hours are Monday–Friday, 8am–5pm Central Time.